Program Manager

Position Summary

Provide clinical and administrative supervision to a multi-disciplinary clinical and administrative staff to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines.

Essential Job Functions

Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers. Advocate appropriate services for consumers.
Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
Participate in the development of long and short term goals for the team that are consistent with program and organizational goals.
Train and evaluate clinical and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
Participate in the selection process for internal and external candidates for clinical and support positions.
Conduct timely audits to ensure compliance with MHCD policies, State and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.

Other Functions

Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
Perform other responsibilities as required or assigned

Job Requirements

Education

Relevant Master's degree with license preferred or combination of Bachelor's degree and 5 years relevant experience. CACIII preferred.

Experience

One to two years in mental health or human services field; 2+ years supervisory experience required.

Skills

Solid customer and community relations and interpersonal skills.
Ability to prepare clear and concise written memos, letters and reports of a complex nature.
Ability to supervise a multi-disciplinary staff: Clinical and Administrative.
Ability to chart, document, review and present clinical cases to various audiences.
Demonstrated ability to understand different cultural needs of consumer and communicate effectively.
Solid knowledge of clinical supervision.
Solid knowledge of case management skills and care coordination.
Ability to accurately diagnose and assess consumers in crisis and non-crisis situations.
Solid knowledge of management applications as they relate to the mental health environment.
Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning.
Ability to communicate effectively and work cooperatively with internal and external customers.

	Program Manager
Position Summary	Provide clinical and administrative supervision to a multi-disciplinary clinical and administrative staff to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines.
Essential Job Functions	Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers. Advocate appropriate services for consumers. Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner. Participate in the development of long and short term goals for the team that are consistent with program and organizational goals. Train and evaluate clinical and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity. Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate. Participate in the selection process for internal and external candidates for clinical and support positions. Conduct timely audits to ensure compliance with MHCD policies, State and other regulatory policies regarding clinical care and documentation. Revise and update internal policies. Other Functions Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget. Perform other responsibilities as required or assigned
Job Requirements	Education Relevant Master's degree with license preferred or combination of Bachelor's degree and 5 years relevant experience. CACIII preferred.	Experience One to two years in mental health or human services field; 2+ years supervisory experience required.
	Skills Solid customer and community relations and interpersonal skills. Ability to prepare clear and concise written memos, letters and reports of a complex nature. Ability to supervise a multi-disciplinary staff: Clinical and Administrative. Ability to chart, document, review and present clinical cases to various audiences. Demonstrated ability to understand different cultural needs of consumer and communicate effectively. Solid knowledge of clinical supervision. Solid knowledge of case management skills and care coordination. Ability to accurately diagnose and assess consumers in crisis and non-crisis situations. Solid knowledge of management applications as they relate to the mental health environment. Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning. Ability to communicate effectively and work cooperatively with internal and external customers.